Frequently Asked Questions FAQs

Yes, internet-based, cloud-based telephony is frequently referred to by all three of these terms. All that describes the cloud is the way in which the servers of a VoIP or hosted organisation exchange and store data. Companies no longer require an on-site PBX and the related expenses of hardware depreciation and maintenance; all of this is managed and maintained by your VoIP provider in “the cloud.”

Moving to hosted telephony or VoIP can greatly reduce your monthly bills, often by up to 30%. This is especially valid for international and long-distance calls. But your company will gain from more than just the cost savings. Hosted has a huge range of features such as call routing and queuing, mobile twinning and statistics that will drive unbelievable efficiencies and flexibility into your business. It can also greatly improve your customer service.

No, we won’t need to install new lines or change your number. Your lines are currently owned and maintained by Openreach , we will simply take over the line and become your new billing provider. If you need additional lines or data connection upgrades, we will organise this for you. If you have DDI numbers that you wish to keep, but to reduce the number of landlines you have, we can transfer your existing numbers to hosted telephony. This can be used from any office in any location. A London number can be presented from your office in Scotland at no charge, it is just one of the many features and benefits that hosted brings.

Each month, a single, simple-to-read bill for all of your goods and services will be provided. Unless you specifically request a paper bill, this will be issued by email. Your current supplier will send you a final bill once you’ve migrated to CDS, and we’ll bill you the next month.

For technical assistance, please contact us at 0330 024 5948. We have a staff on hand to assist you around-the-clock. We also provide five complimentary engineer visits annually as part of our care guarantee.